Privacy Policy
Privacy Policy
This policy is updated in accordance with Personal Data Protection Law No. 91/2025/QH15 and Decree No. 356/2025/NĐ-CP.
Feaon is an independent product studio operating from Vietnam. We build software products, experiments, and digital experiences. This policy describes how we collect, use, and protect your information when you visit feaon.com or contact us.
Who we are
Feaon is an independent product studio operating from Ho Chi Minh City, Vietnam. We build software products, experiments, and digital experiences. We are not a registered company or legal entity.
What this policy covers
This policy applies to:
Scope:
- Visitors to feaon.com
- People who contact Feaon through website forms
- Users of Feaon-operated digital products or experiments (where this policy explicitly applies)
- Data collected through analytics and cookies
Information we collect
We collect only the information reasonably necessary to operate the website, respond to requests, and improve our products.
Types of information we may collect:
- Full name
- Phone number
- Email address (if provided)
- Project or request details
- Information from contact or consultation forms
- Technical data such as IP address, browser type, and pages visited (via Google Analytics only after consent)
How we use information
Purposes:
- To respond to requests and provide consultation
- To manage business opportunities and communicate with you
- To improve the website and user experience
- To measure website traffic (only after you consent)
- To comply with applicable legal obligations
We do not sell, rent, or disclose your personal information to third parties unless required by law or with your explicit consent.
Cookies and analytics
The site uses Google Analytics 4 only after you actively allow analytics measurement. Under basic consent mode, the Google tag is not loaded and measurement data is not sent before you agree or when you reject.
The analytics choice is stored in your browser local storage so the site can remember it. You can reopen "Cookie preferences" in the footer to change or revoke your choice at any time.
Google Ads, remarketing, and advertising consent are not active. This description reflects technical behavior and is not a legal-compliance certification.
Third-party services
Feaon uses the following third-party services to operate the website:
Third parties receiving data:
- Google Analytics 4 – to measure website traffic (only after you consent)
- Cloudflare Turnstile – to verify anti-spam for contact forms
- Resend – to send transactional emails and notifications
- Supabase – to store lead data and website content
Server secrets, tokens, and sensitive configuration are never exposed in the browser.
Data retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.
You may contact Feaon to request deletion of your data where the law permits.
Security
Feaon takes reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.
We do not claim compliance with specific security standards or other certifications unless explicitly stated in writing.
Your privacy rights and choices
You may contact Feaon to request access, correction, deletion, or exercise other rights regarding your personal data as provided by applicable law.
You can opt out or revoke your analytics consent at any time through the "Cookie preferences" option in the footer.
Feaon will endeavor to respond to personal data rights requests within a reasonable period as required by applicable law.
Changes to this policy
We may update this policy as needed. The updated version will be published on this page with an updated date.
You should review this policy periodically for any changes.
Contact
If you have any questions about this privacy policy, please contact:
Email: contact@feaon.com
Location: Ho Chi Minh City, Vietnam
Google Analytics and Google Ads
The site loads one direct Google tag on configured public pages for Google Analytics 4 and Google Ads measurement. The tag runs automatically without waiting for a choice in the site interface.
The site sends Consent Mode signals that grant analytics storage, advertising storage, advertising user data, and advertising personalization. Google may therefore use cookies or related data for measurement and personalization according to the Google account configuration, Google policies, and your browser settings.
When the backend confirms receipt of a contact form, the site may send a Google Ads conversion event containing only the configured conversion destination and a stable request ID. It does not contain the name, phone number, email address, or form details. The site does not implement enhanced conversions or otherwise send the form payload to Google. This description reflects technical behavior and is not a legal-compliance certification.